Automation
AI and automation for UK small and medium-sized businesses
Repetitive admin is where small teams lose hours. We set up practical automation with tools such as Make, and AI tools that help you draft replies and move information between the systems you already use. The aim is less copying and pasting, and a faster reply to a customer, not a complicated system nobody wants to touch.
A form connects through Make to a CRM and then a reply. This is not a live system.
- Form
- Make
- CRM
- Reply
What's included
Smaller workflows, not a science project.
Workflows in Make
Connections between the tools you already use, so a form, an email or a new enquiry can update the next step without someone retyping it.
AI-assisted replies
A careful setup so draft replies and short summaries are quicker. A person still checks anything that goes to a customer.
The admin that repeats
The tasks you do the same way every week, mapped and reduced to the steps that actually need you.
A handover you can follow
You can see what runs, what it touches and how to pause it. It does not live only in someone else's head.
Who it's for
For teams losing time to the same tasks.
Details get typed twice
An enquiry arrives in one place and has to be copied into a spreadsheet, a mailbox or a job system.
Replies sit for too long
The first response to a customer is slow because someone has to start from a blank email every time.
The tools do not talk
The website, the inbox and the calendar are fine on their own and painful together.
You want something small
One repeating task is a valid project. This does not have to be a new platform.
How it works
A simple process, with costs agreed up front.
- 01
Find the repetition
We sit with the tasks that eat the week and pick the one that is worth removing first.
- 02
Keep it small
A short plan: which tools, what the flow does, and what a person still checks.
- 03
Build and test
We build the workflow and run it against real examples before it is left switched on.
- 04
Hand it over
Notes on what it does, plus a check-in once it has been used in anger.
FAQs
Questions about Automation
Will a tool reply to my customers on its own?
No. We use AI to draft and to speed up internal steps. Anything that goes to a customer is still checked by a person, unless you later decide a specific message is safe to send automatically.
What is Make?
Make is a tool that connects other apps. An action in one, such as a form being sent, can start steps in another, such as adding a row or drafting an email.
Do I need to be technical?
No. You need to know the task. We set the workflow up and show you how it behaves.
Is this only for larger teams?
No. A one-person business with one repeating job is often the best place to start.
Can you use the software I already pay for?
Usually, yes. We start from the website, inbox and other tools you have, and only suggest something new if there is a clear reason.
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Want the admin to take less time?
Book a free, no-pressure call. We'll look at one repeating task and tell you whether automation is worth it.